Photo by Andrea Piacquadio: https://www.pexels.com/photo/delighted-black-female-barista-serving-coffee-in-cup-in-cafe-3796810/

Don’t know what to expect from a customer service job interview? Check out our list of the most common customer service interview questions and answers!

  • What are some of the most common customer service related questions that people ask?
  • What is the difference between customer service and sales?
  • How do you handle angry customers?
  • What is your previous experience in customer service?
  • What is a common customer service issue?
  • How do you handle customer complaints?
  • What motivates you to provide great customer service?
  • What are some of the qualities of a great customer service representative?
  • What do you enjoy about working in a customer service role?
  • Where do you see yourself in 5 years as a customer service representative?
  • What is the best thing about your current job?
  • What is the toughest part of your current job?
  • What are you most proud of from your previous jobs?
  • How do you handle difficult customers?
  • Tell me about a time when you had to deal with a difficult customer with tact and professionalism

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